Contact Us
This page explains what belongs in a message to the site, which requests are handled by the operator holding the account instead, and how long a reply normally takes. It also covers what makes a report about a published figure quick to act on, including the screenshot that settles most disputed numbers in one exchange.
How to Reach Us
The contact form on this site and [email protected] are the channels in use. Messages arrive in one place and are read by a person rather than by an automated system.
A message should name the page concerned and quote the wording in question.
No phone line or postal address is published; everything runs through the form or the email above.
Corrections to Published Figures
A figure that does not match the game can be reported through the form. A screenshot of the in-game rules screen resolves most cases in a single exchange.
Corrections are applied to the page itself. A separate correction log is not kept.
Questions About the Game
Questions about the rules, the paytable or the bonus round are answered where the answer can be taken from published material.
Where no confirmed information exists, the reply says so rather than giving an estimate.
A question that comes up repeatedly is added to the relevant page instead of being answered privately each time.
What the Operator Handles
Account access, verification, deposits, withdrawals and promotion terms sit with the operator holding the account. Those requests are directed there.
This site holds no player accounts and cannot act on an account held elsewhere.
Business Enquiries
Advertising, partnership and content proposals go through the same form. A short outline of the proposal is enough for a first reply.
Proposals outside the subject of this site are declined without further correspondence.
Response Times
Most messages are answered within two working days. A report that needs the figure checked against the live game can take longer.
